Last Updated: [2025/10/12]
1. Overview
At WebMotive, we are committed to delivering measurable, high-quality digital solutions that help our clients scale effectively. This Fulfillment Policy outlines how we deliver our services, manage client collaboration, and ensure every engagement meets our performance standards.
This policy applies to all services offered by WebMotive, including web development, marketing campaigns, automation setups, and related consulting.
2. Service Delivery Process
A. Consultation and Onboarding
- After booking or signing an agreement, our team conducts an initial strategy session to confirm goals, deliverables, and expectations.
- Clients may need to provide brand assets, login credentials, or marketing data before work begins.
- A dedicated project manager will oversee the project and serve as the main point of contact.
B. Project Timelines
- Project timelines vary by scope and complexity and will be confirmed before work begins.
- WebMotive is not responsible for delays caused by incomplete client information, late approvals, or third-party dependencies.
C. Delivery of Services
All WebMotive deliverables are fulfilled digitally. Delivery may include:
- Launching websites or landing pages
- Activating paid ad campaigns or automations
- Providing access to analytics dashboards, reports, or assets via secure client portals
Clients receive written confirmation once all deliverables have been completed and deployed.
3. Results Assurance — 30-Day Guarantee
At WebMotive, our fulfillment process doesn’t end when we deliver your project — it ends when we see impact.
If, within 30 days of project delivery, the client observes no measurable or profitable improvement in performance metrics (such as traffic, engagement, lead generation, or conversions — depending on the service delivered), WebMotive will provide additional optimization or an auxiliary service free of charge.
Conditions:
- The client must have implemented the delivered work without alteration or interruption.
- The guarantee applies only to active services directly managed by WebMotive (e.g., ad campaigns, automations, landing pages).
- The client must provide access to data or performance reports for verification.
- The additional service provided will be chosen at WebMotive’s discretion based on what is most likely to improve results.
This guarantee reflects our commitment to accountability, transparency, and long-term client growth.
4. Revisions and Adjustments
- Revisions must be requested within 7 days of project delivery.
- Requests beyond scope or after the revision period may incur additional costs.
5. Communication
- We communicate through email, scheduled calls, or approved collaboration tools.
- Typical response time: within 1–2 business days.
- Business Hours: Monday–Friday, 8 AM – 8 PM (EST).
6. Acceptance and Completion
A project is considered complete when:
- All agreed deliverables are provided; and
- The client approves the final outcome.
If no feedback is received within 7 business days, the project will be deemed accepted.
7. Non-Delivery Situations
If WebMotive cannot fulfill a service due to unforeseen circumstances, clients will receive:
- A revised delivery date, or
- An alternate solution, or
- A partial or full refund, depending on progress to date.
8. Refunds and Cancellations
- Refunds for digital services are limited.
- Work already performed is non-refundable.
- Prepaid but unstarted services may be partially refunded.
- Subscription or retainer cancellations require 14 days’ notice before renewal.
- See our Refund Policy for more details.
9. Client Responsibilities
To ensure successful fulfillment, clients must:
- Provide accurate information and assets on time.
- Respond promptly to feedback and approvals.
- Maintain implementation of delivered services during the 30-day results guarantee window.
10. Quality Assurance
- All deliverables are reviewed internally for accuracy and performance before release.
- If a minor issue is found post-delivery, WebMotive will correct it at no additional cost within the agreed project scope.
11. Contact Information
WebMotive
📧 support@webmotiveagency.com
🌐 https://webmotiveco.com
12. Policy Updates
WebMotive reserves the right to update this Fulfillment Policy at any time. Updates will be posted on this page, with the “Last Updated” date revised accordingly.